Cookie Policy

When you visit any website on the internet, it may store or retrieve information using your browser, mainly in the form of cookies or pixel tags. These cookies contain information about you, your preferences, and your device, and are primarily used to provide you with an optimal browsing experience. The information within cookies typically does not directly identify you and is designed to offer a more personalized user experience. A pixel tag or web beacon is a small piece of software code that represents a graphic image request on a web page or email. Sometimes, there may or may not be a visible graphic image associated with the pixel tag or web beacon, and often it's designed to blend into the background of a web page or email. These can be embedded in a web page or an email to transmit information, which may include personal data. Similar to cookies, pixel tags serve various purposes, including site traffic reporting, unique visitor counts, advertising auditing and reporting, and determining whether a user has opened a specific email.

Venuestack values your privacy, and therefore, you have the option to manage certain types of cookies. Below is a list of cookies/pixel tags that Venuestack may use:

Functional Cookies

Our services utilize cookies and other technologies to ensure that the Venuestack website operates effectively. We refer to these as 'functional cookies,' and we use them for:

  • Saving preferences, such as language, location, the number of search results to be displayed, login details, and more.
  • Keeping track of items in your shopping cart.
  • Detecting misuse of our website and services, such as recording consecutive unsuccessful login attempts.
  • Distributing the server load to keep our services available.
  1. Session Cookie
    • Purpose: Stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user's computer. Information is stored in the form of a session identification that does not personally identify the user.
    • Stored By: Venuestack
    • Category: First Party
    • Data Collected: N/A
    • Expiry: After 1 hour of inactivity
  2. Language Cookie
    • Purpose: Stored on a user's hard drive until it expires or until the user deletes the cookie. Language cookies (also referred to as a permanent or stored cookie) are used to store user data relating to their language preference.
    • Stored By: Venuestack
    • Category: First Party
    • Data Collected: Language preference
    • Expiry: 1 year
  3. Stripe Cookie
    • Purpose: To identify and protect against fraud.
    • Stored By: Stripe
    • Category: Third Party
    • Data Collected: Unique identifier
    • Expiry: Device ID: 1 Year
  4. Google Analytics Cookie
    • Purpose: To track the number of users currently active on the site. Required for high-volume events and site security.
    • Stored By: Google
    • Category: Third Party
    • Data Collected: Unique identifier
    • Expiry: 24 hours

Analytic/Marketing Cookies

In order to understand which aspects of Venuestack's services users are most interested in and to improve these services, we use various analytics tracking mechanisms, including software from third parties like Google Analytics. These third parties may set and access cookies on your computer or other device, collecting information about your activity on our services. The data regarding your usage of our websites and mobile applications may be transmitted to these third parties and stored on servers in the US.

Statistics are prepared based on the information collected, allowing us to make our services as user-friendly as possible. Specifically, we use cookies and similar technologies to:

  • Keep track of the number of visitors to our web pages and usage of our mobile applications.
  • Monitor the amount of time each user spends on our web pages or mobile application features.
  • Determine the order in which a visitor visits various pages or features of our website or mobile application.
  • Assess which parts of the site need improvement.
  • Display products on the services that are more likely to be of interest to visitors and users.
  • Optimize the website or mobile application.
  1. Meta Facebook Cookie/Pixel
    • Purpose: To enable Facebook to offer the Facebook Products to you and to understand the information they receive about you, including information about your use of other websites and apps, and whether or not you are registered or logged in.
    • Stored by: Facebook
    • Category: Third Party
    • Data collected: Unique identifier
    • Expiry: 3 months
  2. Google Cookie
    • Purpose: To gather, collect, and analyze data about the behavior of website users.
    • Stored by: Google
    • Category: Third Party
    • Data collected: Unique identifier
    • Expiry: 2 years

We use analytics services provided by Google Analytics and Salesforce. Website analytics tools are used to collect and analyze usage statistics, helping us better understand how people use the Platform and improve it. While you are not required to allow us to use these cookies, our use of them does not pose any risk to your privacy or your safe use of the Platform. Instead, it helps us continually improve the Platform, making it a better and more useful experience for you. Some of these cookies may be placed immediately when you first visit our site, and it may not be possible for us to obtain your prior consent.

In addition to the types of cookies described above, we may also use local shared objects, also known as 'Flash cookies,' and HTML5 Local Storage for various purposes, including fraud prevention, ticketing queue management, and content display based on what you view on the Platform. Local shared objects and HTML5 Local Storage are different from the cookies described above. Cookie management tools provided by your browser may not remove local shared objects or HTML5 Local Storage.

To manage your cookie preferences with Venuestack, please click the cookie icon in the bottom right corner of the screen.

How to Adjust Browser Settings and Delete Cookies

If you prefer not to allow websites to store cookies on your computer, you can modify your browser settings to receive a warning before certain cookies are stored. You can also customize your settings to refuse most cookies or only specific cookies from third parties and delete cookies that have already been stored. Please note that you will need to adjust your settings for each browser and computer you use. Additionally, these methods may not be effective for certain advertising-related tracking and non-cookie tracking technologies.

Please be aware that if you choose not to accept any cookies, our website's proper functioning may not be guaranteed. Some functions may become unavailable, or you may be unable to view specific parts of the website.

The procedures for changing your settings and managing cookies vary from browser to browser. If needed, utilize the help function on your browser or visit one of the links below to access the user manual for your browser:

You can also exercise control over browser-based cookies by adjusting your browser settings. Third-party tools, such as the Ghostery browser plug-in available at, enable you to search for and opt-out of cookies automatically.

In addition to the types of cookies described above, we may also use local shared objects. You can opt out of Google Analytics' use of cookies for analytics purposes by visiting

To opt out of third-party interest-based advertising in web browsers and mobile applications, follow the instructions below. Please note that the opt-out applies only to the specific browser or device from which you opt out, so you'll need to opt out separately on all your browsers and devices. If you delete or reset your cookies or mobile identifiers, change browsers, or use a different device, any opt-out cookie or tool may no longer work, and you will need to opt out again.

Web Browser Opt-Out: To opt out in web browsers, please visit the Network Advertising Initiative's Consumer Opt-Out Page at, the Digital Advertising Alliance's (DAA) Consumer Choice page at, the Digital Advertising Alliance of Canada's Consumer Choice page at, and the Digital Advertising Alliance of Australia's Choice page at

You can also download the Digital Advertising Alliance's 'Protect My Choices' tool at to help preserve the opt-out preferences you set on the DAA's Consumer Choice Page.

Please note that we make no representations regarding the effectiveness of these third-party tools or programs or the statements made by third parties.

Changes to this Policy

We may update this cookie policy from time to time by posting the revised version on our services. Any changes will become effective on the 'Effective' date posted at the top of this policy. We encourage you to visit this page regularly to stay informed about how we use cookies and similar technologies.

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